Welcome to The Imperfect Downtown Hostel! By booking your stay with us, you agree to the following terms and conditions. Please read them carefully to ensure a smooth and enjoyable experience.

1.      General Information

These terms and conditions apply to all guests and visitors of The Imperfect Downtown Hostel.

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted in common areas and communicated via email.

 

2.      Guest Responsibilities

Guests must provide valid identification (passport or national ID) at check-in. Guests arriving after 10 PM are required to leave their passport as a deposit until the following day, when reception registers the guest and the room payment is completed. “No Passport, no accommodation”

All guests are expected to respect hostel facilities, staff, and fellow guests. Disruptive or illegal behavior will not be tolerated and may result in removal from the property without a refund.

 

3.      Reservation Policy

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned.

The hostel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after canceling your booking.

  • Is it really you? A valid photo ID is required upon check-in
  • All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival
  • Our room rates are always awesome, and they are subject to change
  • Group trips are fun! When booking, please be mindful of the maximum occupancy rules- each shared room can only accommodate the specified number of guests as detailed in the room description.

 

4.      Payment and Cancellation

Full payment is required upon check-in. We accept cash and major credit cards. If you prefer to pay at check-out, your passport will be held securely in our safe until full payment is made.

A valid credit card is needed to guarantee reservations. Reservations will not be confirmed until the deposit is received.

Cancellations must adhere to our cancellation policy outlined in Section 5.

 

5.      Cancellation Policy

Reservations are fully refundable up to 48 hours before check-in. If canceled after that, the deposit will be retained. To cancel, please reach out to us directly or through the OTA where you made your booking.

Cancellations made within 24 hours of the day before check-in will incur a charge for the first night.

Cancellations made after 5 pm on the day before check-in or no-show are non-refundable and will be charged in full.

A reservation will be marked as a no-show if the guest does not check in on the scheduled arrival date and has not informed us of a delayed arrival. This will be finalized by 7 AM the following day.

 

6.      Age Restrictions

We welcome all guests.

  • Guests must be at least 18 years old to stay in shared dormitory rooms. Children under 18 who stay in private rooms or dormitories and are accompanied by an adult.

 

7.      Liability Waiver

The Imperfect Downtown Hostel assumes no liability for injuries, damages, or losses resulting from personal negligence or failure to comply with the house rules during the stay.

 

8.      Smoking and Alcohol Policies

Breathe easy.

  • Our hostel is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a 3.000.000 VND room cleaning fee.

 

The good news? We have drinks!

  • This means, by law, we can’t allow any alcohol to be brought onto the property. To uphold this law, we require all beverages on the property, including the pool, be purchased through the hostel, with the exception of transparent, see-through water bottles. Guests can purchase cold beer by the reception – then, if you like, you can head back the pool to enjoy. Cheers!

 

 

9.      Room Policy

We want you to have a great time when you are here.

  • But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.
    Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges.

 

  • The hostel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them.

 

  • Sing your heart out and have passionate conversation all day long, but from 11:00 pm – 7:00 am the whole property goes into hush mode for what we like to call quiet time (or sleep time).

 

10.  Guest Safety and Security

As part of our commitment to guest safety, our employees will not disclose a guest’s identity, room number, or presence to anyone except appropriate law enforcement. This includes handling messages or phone calls. Guests are responsible for sharing their room number and presence with anyone they wish to receive messages or calls from.

Visitors are welcome to spend time in the common areas, but they are not permitted in the rooms.

For security, safety cameras are in use throughout the premises, and anyone on our property may be recorded. The hostel assumes no responsibility for any personal injuries sustained while using the facilities.

 

11.  Room Cleaning

The rooms are cleaned daily during your stay. Our housekeepers will enter the rooms during cleaning hours, so please ensure your belongings are tidy to make their work easier. During the cleaning period, the air conditioning is turned off, and the windows and doors are opened to allow fresh air into the rooms.

The hostel accepts no liability for any losses.

12.  Changes to Terms

The hostel reserves the right to change these terms and conditions at any time. All guests will be notified of significant changes.